An order starts processing after 24 hours of payment.
Jewelry in stock is transferred to the courier or postal service within 5 (five) business days after starting the processing stage.
The production time for jewelry that is not in stock takes up to 14 business days. The production time for some items from Renkel Fine Jewelry Section can be up to 30 days.
After this period or earlier, an order is transferred to the courier or postal service within 5 (five) business days.
We reserve the right to change the term of the production stage at any time in the processing stage.
You will receive a notification that the order status has any changes.
In addition, you can contact us for any questions regarding our shipping policy at email@example.com or support.